Job
Development Manager
- Company：NO.310-A IT Company
- Location：深圳
- Date of post：2016-10-11
- Job No：3769
- Valid Status：Closed
Job Description
Key Accountabilities
- Build strong partnership relationships with customers.
- Manage support requests and co-ordinate IT Shenzhen/IT HK support teams to deliver within agreed timescales.
- Schedule development, testing and maintenance to ensure appropriate quality checks have
been completed.
- Manage customer projects and oversee implementations for on time delivery.
- Review service failures and produce incident reports when required.
- Validate, negotiate and process service credits.
- Produce and maintain service improvement plans.
- Manage resources in IT Shenzhen.
- Ensure appropriate documentation is in place for specific support requirements.
- Organize and chair monthly/quarterly review meetings.
- Identify project opportunities. - Produce ad-hoc reports when required.
- Lead, train and manage delivery team to reach the company KPI.
Key Performance Indicators
- Strive towards a world class target of 85% above utilization rate
- Ensure high End of Ticket Ratings through world class Service Delivery Management.
- Regular engagement within the portfolio, including onsite (minimum once week).
- Contribute to install base growth by identifying new business / upgrade opportunities.
- Control credit memos through good administrative control and negotiation on service failures.
Job Request
- Bachelor degree or above, majoring in Computer Science or related disciplines.
- Extensive experience in a Service Delivery role.
- Proven experiences to lead a large delivery team.
- Strong Experience in the IT industry with a good understanding of Internet Technologies ( at least 10 years or above).
- Foundation level understanding of Project Management.
- Understanding of IT industry working practices / methodologies
- ITIL foundation certification desirable but not essential.
- Tenacious problem solver, will own issues until full resolution.
- Excellent communication skills, both written and verbal with great attention to detail.
- Strong rapport and relationship building skills with both internal departments and external customers.
- Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders.
- Strong negotiation skills.
- Experience of working with public sector clients (specifically with commercial involvement).
- A good level of business awareness and commercial acumen.
- Ability to create wow / delighter moments with customers.
- Strong organizational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.