Job
FAE Manager
- Company：NO.274-Worlding leading MEMS Gyro company
- Location：上海
- Date of post：2016-09-27
- Job No：3242
- Valid Status：Closed
Job Description
Job Description
This position be responsible for providing best-in-class pre- and post-sales coordination and support to tier-one customers and the international sales and field apps engineering teams to ensure total customer satisfaction.
Responsibility:
· Coordinate with sales and FAE teams to communicate directly with customers to manage expectations and ensure commitments
· Work with engineering and product marketing to clarify roadmap and define deliverables to support the customer and sales teams.
· Work closely with technical teams to resolve technical issues.
· Work with operations to define customer specific supply chain communication and solutions
· Assist support in defining priority of open customer cases
· Work to assign necessary and appropriate resources to deliver on customer projects
· Translate customer requirements into specific tasks for all functional areas and proactively capture, track and drive all issues to closure
· Communicate issue status to customer and all relevant internal teams. Regularly communicate customer status and key issues to management.
· Correctly represent the urgency of issues and escalate issues appropriately
Job Request
Desired Skills & Experience
· Minimum B.S. (M.S. preferred) in electrical engineering or other related engineering field is required or equivalent work background and experience
· 5+ years proven history of System Products (software and hardware) related to Consumer Devices
· Familiarity with analog and mixed signal devices
· 7+ years'' experience as a Field Application Engineer for a semiconductor company.